HP Malaysia Warranty Service Feedback
Credit should be given where its due, and HP Malaysia’s customer service deserve some from my recent encounter with them. The personnels at HP Malaysia’s main office (HP Tower, Damansara) were well-mannered, friendly and helpful, but more importantly my laptop was repaired (under warranty) in 2 working days.
My recently purchased CQ45 laptop (Reviewed Here) had some problem with the LAN network port, and was found to be faulty or not functioning at optimum level. It’s supposed to be a GigaLAN network, but only manage to operate at 10mbps even on a 100mbps (or 1Gbps) network. The HP personnel at the service centre verified the problem, and eventually replaced a the laptop’s motherboard for free (under warranty). Althought they’ve quoted 3 working days to get it done, it was ready for collection in 2 working days.
I’ve had good encounter with Dell’s customer service previously too, it’s good and fixed at my doorstep within 3 working days from the day the problem was identified via a phone call to Dell customer service. Although HP does not offer such doorstep services, dropping by their service centre to get it fixed in a timely manner deserved to be given some credit as well.
Perhaps HP can further improve their customer service to on-the-spot repair in the future instead of having their customers to make 2 trips to the service centre (since they do not offer repair services at my doorstep)… Anyway, thumbs up to HP Malaysia’s Customer Service 
hi..i need ur favour..1st of all,sorry for bothering u with this question..i’ve sent my compaq presario v3000 for repair at hp msia (HP tower) and they replaced my motherboard with new one bcoz it is manufacturing defect..so,may i know,do they provide warranty to the new motherboard that they replaced?how long will that be?(if any)..bcoz my motherboard got problem again..and if still have warranty for the replaced motherboard,i would like to go and repair again..any help,bro??thanks.
regards,
syafiq
As far as I know, the new motherboard will still be covered under the original warranty. Go find HP (again) and they would get it fixed.
hye..i also want to ask u about the place.i`m new in kl.perhaps u could give me the address of hp tower. i also got problems with my hp laptop.the screen become blur.just bought 5 months ago..thank you
Here’s the map to HP Tower (Menara HP) on Google Maps:
HP Tower
Hope it helps
Hi, i have bought a compaq presario CQ40 laptop but recently im facing a serious problem with the this laptop coz it will auto shutdown during the operation. it cause very unconvenience to me. may i noe wat is the problem wit tat..?
how much is the cost for repairing at HP service centre if it still under warranty or not in warranty….? thks.
There could be several reason for the problem you’re facing. Better get it diagnosed by HP service personnel. The repairs are free if it is still under warranty. Otherwise, depending on the cause of the problem, it can be costly.
What document should i provide to the service centre to proof that my laptop is still under warranty..? i have lost my purchase receipt but i ever register the product online at Hp website…it’s effective with online product register…? otherwise i have to bare the cost myself…..OMG!!!
i got a HP netbook from TM Streamyx for student package on March 2010..the problem is my netbook always restart when i use to watch movie from internet or from my computer. Sometimes blue screen appear and tell the physical memory dump.. Why the new product should be like that while customer received it. My friends also got the same problems. Please tell me the problem
I’m not exactly sure what’s the problem, but in my opinion, I think it might be a RAM problem. Try swap it with a working piece of RAM to see if it’s really the cause of the problem. Otherwise, just drop by HP and get them to troubleshoot and fix the problem since it’s still under warranty.
hi.im staying in cheras..
do u know how to get to hp service centre by bus or cab(cheapest place)
they say if i wan to fix my laptop asap,i hav to go to hp service centre in kl by myself..
would like to thanx if any1 can provide me any information bout this.Thx
You can try getting on the Putra LRT to the Bangsar station. Try catch the RapidKL bus T634 (info from RapidKL website) to Jln. Gelenggang and you should be within walking distance to the HP service centre. Refer to my earlier comment for the exact location of HP Tower or Menara HP